We take your privacy seriously. This document transparently explains how wrbos collects, uses, stores, and protects your personal data — in compliance with data protection laws in force in Malaysia.
All data in transit is protected by 256-bit SSL encryption. Stored data is further secured with additional encryption at the database level.
Wrbos does not sell, rent, or exchange your personal data to any third party for marketing or commercial purposes.
You can access, amend, request a copy of, or request deletion of your personal data at any time through your account settings.
This policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards.
Wrbos is committed to protecting the privacy of every user who accesses our platform. This Privacy Policy describes our practices regarding the collection, use, storage, and protection of your personal data when you use the wrbos platform — whether through the website at wrbos.net or our mobile app.
Privacy is more than a legal obligation for wrbos — it is part of our commitment to building trust with every user. We believe you have the right to know exactly what happens with your information, and this document is written with the intent to provide honest, clear answers to those questions.
This policy applies to all wrbos users, including visitors who only browse the website, individuals who register an account, and those who use our premium services. By using the wrbos platform, you consent to the practices described in this Privacy Policy.
This Policy should be read together with Terms and Conditions us. Both documents together form the entire agreement between you and wrbos regarding use of the platform.
Wrbos collects various categories of data depending on your level of usage. Below is a summary of the types of data we may collect:
Identity & Registration Data:
Financial & Transaction Data:
Platform Activity Data:
Technical & Device Data:
We only collect data that is strictly necessary for the stated purposes. wrbos does not collect biometric data, precise GPS location, or the content of your private communications.
Your personal data is collected through several channels when you interact with the wrbos platform:
Wrbos does not purchase personal data from third-party data brokers or external sources. All data we hold is data you have provided directly or that was generated through your own use of the platform.
Wrbos uses your personal data for the following purposes, all of which are directly related to delivering the platform's services to you:
| Purpose of Use | Types of Data Used | Legal Basis |
|---|---|---|
| Registration & account management | Identity data, email, phone | Contractual agreement |
| Identity verification (KYC) | MyKad, bank statement, selfie | Legal obligation |
| Deposit & withdrawal processing | Financial & transaction data | Contractual agreement |
| Fraud prevention & security | IP, device, activity patterns | Legitimate interest |
| Customer Support | Communication & transaction history | Contractual agreement |
| Platform improvement & analytics | Usage data (anonymised) | Legitimate interest |
| Promotional communications (where permitted) | Email, phone number | User Consent |
| Regulatory compliance & audit | Transaction & identity records | Legal obligation |
Wrbos will not use your data for any purpose beyond those listed above without first obtaining additional consent from you.
Wrbos does not sell your personal data. However, in the course of operating the platform, we may share certain information with selected third parties under limited circumstances:
All third parties we work with are bound by data protection agreements that prohibit them from using your data for any purpose other than those specified in their agreement with wrbos.
Your data security is an absolute priority in every technical decision we make. The wrbos infrastructure is built with layered protection to ensure your data remains safe at all times:
Data Retention Period: Active account data is retained for as long as your account remains active. After account closure, data may be retained for up to 7 years for legal compliance and financial audit purposes. Technical data such as server logs is retained for no more than 12 months.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and wrbos policy, you have the following rights regarding your personal data:
Request a copy of the personal data we hold about you in a readable format.
Request correction of inaccurate or incomplete data in your account.
Request deletion of your personal data, subject to legal retention obligations.
Request that we restrict how we process your data in certain circumstances.
Receive your data in a structured format that can be transferred to another platform.
Object to the processing of your data for direct marketing or legitimate interest purposes.
To exercise any of the above rights, contact the wrbos privacy team via 24/7 live chat or email at [email protected]. We will process your request within 14 business days.
The wrbos.net website and our mobile app use cookies and similar tracking technologies to enhance your experience and ensure the platform functions correctly.
You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the wrbos platform.
The wrbos platform is strictly restricted to individuals aged 18 and above. We do not knowingly collect or process personal data from minors.
If we discover that personal data of an individual under the age of 18 has been collected without valid parental or guardian consent, we will take immediate steps to delete that data and close the relevant account.
If you believe that someone under the age of 18 holds an account on the wrbos platform, please contact us immediately at [email protected] so that immediate action can be taken.
Wrbos reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any material amendments will be communicated to you via:
Continued use of the wrbos platform after the effective date of any amendment is considered acceptance of the revised terms. We encourage you to review this Privacy Policy periodically.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, you can reach the wrbos privacy team through the following channels:
The fastest way to reach us. Click the chat icon in the wrbos app or website to connect instantly.
For official written enquiries: [email protected] — responded within 2 business days.
For general platform enquiries: [email protected]
Beyond the written policies above, there are real technology layers we use every day to protect your privacy.
The same standard used by Malaysia's major banking institutions. All data transmitted between your device and wrbos servers cannot be read by any third party.
2FA adds an extra layer of protection to your account — even if your password is stolen, an attacker still cannot log in without the second factor.
Our systems monitor for unusual activity 24/7 — suspicious login attempts, abnormal transaction patterns, and unauthorised access attempts are automatically detected and blocked.
Wrbos data is stored in accredited data centres with multi-layered physical and digital protection — biometric access controls, CCTV, and active intrusion detection systems.
The wrbos platform undergoes regular penetration testing and security audits by independent cybersecurity firms to identify and remediate vulnerabilities before they can be exploited.
Your data is automatically backed up to separate, secure locations. Our disaster recovery procedures ensure your information can always be restored in the event of a system failure.